服務條款 T&C

凡下訂單者一律表示同意並了解以下的服務條款:

  • 草坊只提供服務給有誠意購買者。下訂單後若不想購買,請來信告知,若沒有來信取消訂單,將自動列入黑名單。取消超過三次者也會被列入黑名單。
  • 凡下訂單者需在收到草坊回复後3天內匯款,若需要延期匯款請來信告知,否則將列入黑名單
  • 草坊將不會在回复或處理任何被列入黑名單之客戶訂單。
  • 草坊只是提供平臺讓各位客戶與台灣賣家接洽。對於購物細節(價格、數量、貨物顔色、大小)是客戶決定的。客戶可以選擇是否親自詢問台灣賣家或要求本店幫忙詢問。商品照片顔色會因電腦顯示以及設定而與實物不同。草坊不會對貨物的品質負責,各位客戶需對自己的選擇負責。
  • 客戶下訂單先需清楚了解本店的各服務流程以及各服務匯率,本店不接受任何討價還價,針對討價還價之詢問將一律不回答。
  • 臺灣詐騙賣場很猖狂,請各位客戶下訂單前查看賣場的評價以及名聲,如果價格比市價低太多的貨物等等都要多加小心。若下訂單之后,賣場跑路走人(就是被騙了),草坊這里無法退錢,也無法附上任何責任,請大家購物時自行小心謹慎,不要被低廉的價格一時吸引然后受騙!草坊也沒有辦法測試、估計、猜測對方是否是詐騙集團,所以無法對詐騙情況負責。
  • 草坊公休/ 外出/ 回馬 將不處理訂單,關於 公休/ 外出/ 回馬 的日期,請留意我們的網站首頁/FB 粉絲團。
  • 草坊匯率會根據國際匯率波動而更改並不是永遠固定的。
  • 草坊有權利不接受任何客戶的訂單。
  • 草坊無法代購以及代運台灣、馬來西亞包裹違禁品(如壓縮液體、壓縮氣體、電池、刀刃等商品)。
  • 貨物價格都是賣家的定價,價格已定,不接受議價。賣場上的貨物是定價,草坊也無法提供代客戶向賣方討價還價之服務 。
  • 貨物以及賣家是客戶自己選擇的,如貨物需追加要等較久,本店不會對時間進行任何補償。若收到的貨物款式、顏色不合心意,草坊將不會為客戶個人疏忽負責。
  • 草坊只是依據客戶提供的資料下訂單,爲了客戶的權益,請以草坊的“訂單格式“下訂單。草坊將不負上客戶弄錯顔色、數量之責任,請客戶下訂單時註明清楚。
  • 若該賣家有任何優惠或折扣請下訂單時註明清楚,最好可以註明在哪個網址看到,以方便我們與賣家聯繫。
  • *若下訂單前沒有註明優惠的部分,草坊是無法知道的,一旦向賣方下標匯款之後就無法處理有關優惠的部分。
  • 客戶匯款後請務必來信告知匯款資料否則我們將不知道誰付款了無法下訂單。請勿在收到草坊回复訂單前先自行匯款。
  • 若貨物是“預購”的,請有心理準備可能會需要1至2個月才能收到貨物。
  • 匯款後,若客戶取消訂單,本店將不退款。
  • 一般上客戶購買的貨物都不會被馬來西亞海關的海關抽稅,除非貨物數量過於龐大或重復量太多。由於本店長長期會在臺灣,萬一貨物被海關抽稅,客戶需自己到海關処繳費領取貨物,客戶需控制自己購物的數量。若非常擔心商品被海關抽稅,請使用包税空運郵寄服務。
  • 一旦包裝好貨物,就不能再添加或刪減貨物(若需要加購貨物,請在下訂單時備註!)。
  • 貨物包裝好後,需要加購,需要重新下訂單
  • 如果真的逼不得已,需要添購貨物或分配貨物為2個包裹,草坊將增收NT50/pack的包裝費用(這筆費用會與國際運費一起計算)
  • 貨物送出前,本店將會檢查貨物情況,確定送出的貨物完整。若貨物在送往馬來西亞途中損壞,不完整,本店將不負上任何責任。
  • 客戶若結束交易有多匯款給草坊,可以保留到下一次交易 or 退款。

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代匯款注意事項:

  • 請在下訂單時需大約告知草坊匯款的目的。因為是通過草坊的賬戶匯款,所以我們有必要知道從我們賬戶匯出的錢之用途以避免之後不必要的誤會。
  • 客戶匯款後,草坊需要2~3天時間(目前盡量在24小時內)確認並匯款給對方。
  • 若匯款數額超過NT10,000 或 RM1000 ,草坊需要2~4天。
  • 客戶一旦下訂單表示同意並且清楚了解草坊的『服務條款』。

草坊有絕對權利在不通知客戶的情況下,

更改或刪除以上任何條例。

All orders are subject to the following Terms and Conditions:

  • After ordering , Grass-Room will reply you by email. If you are not interested pls reply us. Those who not reply will be blacklisted.
  • After received conformation of order, please pay within 3 days. Please let us know that you need to extend on your payment else you will be blacklisted.
  • Grass-Room will not reply and accept order from those who are blacklisted.
  • You are responsible for the order item's color/ size/ price/ amount... etc. Grass-Room will only place order as per items that you provided to us.
  • Before you order, you shall understand the services rates and the services process.
  • All prices are set by the seller ,not negotiable. Grass-Room's currency rate will subject to the international currency , no negotiation, please.
  • If the Taiwan seller no-show after payment has been sent , Grass-Room will not be responsible.
  • No changes can be made after payment received by us and order has been placed by us.
  • Once order has been made, there will be NO cancellation/refund.
  • Grass-Room are not responsible for any parcels delay due to the late, order only if you are willing to wait.
    • ( shipping/pre-order/out of stock/discontinue production caused by Taiwan seller)
  • Prohibitions are not allow to spree or delivery. Malaysia Prohibitions.
  • Grass-Room are not responsible for any lost or damages during delivery.
  • The differences of the fund amount will be recorded into your order details form.
  • Grass-Room will only place order after FULL payment is made.
    • If customer is overpaid, the extra amount will be:
      1. If the customer do not wish to deal with Grass-Room in future, customer may ask for refund
      2. If the customer wish to deal with Grass-Room in future, there will be no refund. The extra amount will be credited into the next order.
  • Customer MUST notify Grass-Room via email once you have transfer/bank in/cash deposit into our bank account. Failing to do so, Grass-Room will not be able to know who has make the payment, therefore Grass-Room are unable to place order to Taiwan merchant immediately after payment has been made to us
  • International postage rate is according to Chung Hwa POST's rule, 'By Sea' parcel which more than 4kg will be charged additional NT50/kg for packing and transport fees.
  • Should the merchandise/ items is detained by Custom, customers are responsible to proceed with Custom.
  • Grass-Room have the right to not accept any order from anyone.

Grass-Room has the full discretion to change the

Terms & Conditions without prior notice.